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DIRECTV,state reach agreement


Tennessee Attorney General Paul G. Summers hopes to clear up any misunderstandings Tennesseans may have with DIRECTV after signing a $5 million multi-state agreement to stop any misleading marketing or advertising.

Consumers in several states complained about small unreadable print in advertisements and not being able to understand exactly what their obligations were to DIRECTV until after they were committed by a contract. Other complaints included not being able to get local channels.

“People expect to get what they pay for,” Summers said.

Complaints included consumers being charged a fee for not activating DIRECTV in a timely way, paying for but not receiving all local channels they expected to receive, or about being assessed a fee for terminating service before the “free programming offer” period expired.

As part of the agreement, DIRECTV has agreed to provide restitution to consumers who complained about the matters previously discussed, clearly explain all restrictions and conditions in its advertising and to pay the states a total of $5 million. Tennessee’s share is $485,000 to go to consumer education.

Consumers may be eligible to receive restitution under the settlement. The consumers must either have filed complaints in the past with either the attorney general or DIRECTV concerning these issues.

 

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