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Doyle marks anniversary of leadership

Cindy Doyle wanted to integrate well with customers and staff when she took over the Knoxville State Farm Agency on Perimeter Park Road from Tom Breazeale in October 2004, and the accolades she has earned in the past year speak to that success.

“I knew I had some big shoes to fill when I came to this agency,” Doyle said. “Tom Breazeale was here for forty-seven years and he built this agency from the ground up. He was practically an institution.”

Since she has taken the helm of the agency, Doyle has qualified for State Farm’s Ambassador Award and its Legion of Honor Award, which refers to the quality of business done by an agency. Her branch is also a member of the Eagle’s Club, which refers to the top 10 agencies in the states of Tennessee, Ohio and Kentucky.

“I was also really honored to receive an award from the Apartment Association of Knoxville,” Doyle said.

Doyle said a lot of her success is due to the philosophy she brought to the agency and passed on to the other members of her team.

“I believe if you help enough people get what they want in life, then the rest will fall in place,” she said. “That’s a philosophy I passed on to the rest of my team.”

Another key to her success, she said, is specialization. She has agents that deal specifically with claims, life and health policies, automotive and homeowner policies, as well as bank product specialists.

Doyle said the initial phases of coming to the area, being evaluated by the staff and customers as well as evaluating them in turn, was a difficult part of the transition.

“I wanted to make sure they knew my philosophy and that they were a match for my goals of excellent customer service,” she said. “I also wanted to get involved with the community and our customers so they would have a chance to get to know me.”

Since that initial transition, Doyle said she feels her agency has “developed well as a family.” She and her agents go through team building exercises periodically.

“I feel real good about this team,” she said. “We care about each other and support each other.”

An Alabama native, Doyle started her career with State Farm in Florida. Over the next several years, she worked in Illinois and Ohio before coming to settle in Knoxville.

“I feel my experience with State Farm has given me a more global perspective of the insurance agency and how to meet the needs of our customers,” she said.


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