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Town hires administrative assistant for complaint system


Farragut residents with concerns are hearing a new voice: that of Valerie Millsapps, administrative assistant to the Town administrator, in charge of citizen requests.

Millsapps, who gained her customer service experience by working in a doctors office for 10 years, said shes excited to be in Farragut.

Im glad to be here, Millsapps said.

I like it. Im here to help somebody. Even if I may not be able to fix it, I can listen to their problem and direct them where they need to go.

I like that part, she added.

She began work for the Town Dec. 14.

Citizen requests come through the Towns main phone number, 865-675-7057, or through walk-ins.

Ill listen to what the problem might be, and Ill log it into the system and direct it to which department it goes to, Millsapps explained.


The citizens who make a request or lodge a complaint receive a number of letters reporting the status of that request.

I send them a letter that their concern has been sent. Then theyll get another letter telling them what might happen, then theyll get another after that when the situation might have been handled, Millsapps said.

In addition to handling citizen requests, Millsapps is administrative assistant to the Town administrator.

So whatever they want me to do, Ill be happy to do it, she said.

While working for a municipality may be a big change from working in a doctors office, Millsapps said she enjoyed it.

It was just something new. Id been there 10 years, and you just have to look at what you want to do with your future and what direction you want to go in, she said.

I feel like this is a great place to retire from, she added.

Millsapps lives in Friendsville with her husband, Jason, and daughters Cayleigh, 10, and Makinze, 2.

 

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