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Volunteer Pharmacy open near Lovell

Chad and Camilla Frost are hoping their newly opened independent pharmacy, Volunteer Pharmacy, will fill a need in the area.

“The residential area, the 10,000 people in a 10-and-a-half mile radius from this pharmacy, were not being served or were having to drive much further than they needed to,” Chad said.

“We’re filling a need in this immediate vicinity,” he added.

Volunteer Pharmacy, in Lovell Heights, held its grand opening in early December.

Independent pharmacies are able to provide services and sell products that large chain pharmacies cannot, the Frosts said.

“At an independent pharmacy you get a lot better care, personalized care. People take time with you,” Chad said.

Camilla agreed.

“With a lot of bigger retailers, you just can’t spend enough time with the patient and that’s really worrisome. That’s why we went to school, was to take care of people, and we felt that by doing it on our own we would be able to provide the kind of service and care we went to school for,” she said.

Both Chad and Camilla are licensed pharmacists and APhA certified immunizers. Chad also is an APhA certified diabetes educator.

The couple also is able to offer relatively rare services such as compounding, or mixing prescriptions in house according to a doctor’s specific orders.

“Our compounding is ointments, creams, gels, suppositories. It’s basic compounding needs. We can tailor a prescription regimen however the prescriber wants to tailor it,” Chad said.

“It’s really about whatever the patient needs, the physician can tailor a medication and we can make something to fit in that,” he added.

The Frosts have stocked the store with items as varied as over-the-counter medications, household cleaners, a scented candle line, snack-type foods and even durable medical equipment.

“And we’re certainly competitively priced,” Chad said.

Through negotiations with wholesalers, “You could comparison shop us with just about anybody and I’d say we’d be within a few cents of the cheapest price you could find.

“Our goal is to operate on volume and have people come back and be repeat shoppers,” he added.

Rather than sell national cosmetic brands, the Frosts created their own natural skin care and mineral makeup lines.

“We wanted to use our expertise for the quality you’d get from a dermatologist,” Chad said.

“It’s a much nicer product. I wanted something I would buy,” Camilla said.

Volunteer Pharmacy accepts nearly all insurances, Chad said.

The Pharmacy is open from 8:30 a.m. to 6:30 p.m., Monday through Friday and from 10 a.m. to 3 p.m., Saturdays. Volunteer Pharmacy currently is closed Sundays.

However, the Pharmacy has an emergency line for 24/7 care.

“If we have a regular customer and they get sick, we don’t want to leave them hanging,” Chad said.

“It is better patient care,” he added.

For more information, call the pharmacy, 10420 Kingston Pike, at 865-200-5170. Volunteer Pharmacy’s website is under construction at


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