Tri Star celebrates new corporate office
They celebrated with a Farragut West Knox Chamber of Commerce-sponsored ribbon cutting Tuesday, June 17.
“We’ve had Tri Star Senior Advisors as members for a while, but we’re celebrating them today because they are in a new location, which is next to us,” FWKCC president/CEO Julie Blaylock said.
“For us to open this office is really a blessing,” Hall said. “We didn’t know how we would do it, but we knew we would.”
Previously, they were based in Maryville but had satellite offices in Cleveland, Rockwood and Elizabethton. While they still maintain an office in Maryville, their corporate office is in Farragut.
“This is home now,” Hall said.
“We serve seniors every day (at TSSA),” Sursa said. “That’s kind of what we’re here to do. They get their insurance one way for 40 years, and then they turn 65 and automatically everything changes, and it can be confusing.
“We lock arms with them and go down the yellow brick road together,” he added. “We try to learn about them … but, really, how they use their insurance and plan on using it.
The next step? “We find the best fit for them, but that’s just the beginning of the relationship,” Sursa said. “We try to maintain contact with them. We’re always there.
“We constantly preach that we’re only a phone call away,” he added. “Just call, text, e-mail if you need anything.”
He described Medicare as the hammer — the tool they use — to serve people.
“I’ve got Matthew 20:28 (tattooed) on his arm,” Sursa said. That verse reads: “Just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many.
“So every day I wake up, I know I’m going to serve people,” he added. “I’m going to live the rest of my life, outside of the corporate world, serving people.”
Sursa and Hall started the company Sept. 11, 2021.
“This is our fifth office,” said Sursa, who lives in Farragut. Hall, meanwhile, lives in Gatlinburg.
In 2013, Hall, who previously was at Humana, hired Sursa there.
“That’s when I got into the industry,” Sursa said. “I’ve been in insurance since 1999, but I’ve been in Medicare since 2013.”
However, they decided to leave “corporate America” and start their own businesses.
While Sursa works with the clients, Hall is the numbers guy.
“We both serve our folks the same way with our own flavors,” Hall said. “This (insurance industry) is all I know.
“I had a chance to go into other fields, and I chose to be here because I recognize when you have more laws in Medicare … someone has to enjoy figuring it out,” he added.
“I love that ability, and I love that opportunity. What we get to do allows us to take care of our families and our clients, who very quickly become our families.”
The Farragut office is open from 9 a.m. to 5 p.m., Monday through Friday, and after hours by appointment.
For more information about their services, call 865-263-1054, e-mail wecare@tristaradvisors.com or visit their website at tristaradvisors.com
